This month we spoke to Caitlin Humphreys, Admin Junior at The Accountancy Partnership!
Give an overview of the duties, functions and responsibilities of your job.
My typical day to day consists of answering clients’ emails and phone calls, forwarding client post, ordering bits and bobs for the office (most importantly the snacks!) and generally embarrassing myself in front of all the team.
What is a typical working day like for you?
No day is the same at TAP, although general things like emails, phones, post and onboarding calls for new clients are a must every day. But things like ordering snacks for the office, eating the snacks, and stroking the dogs all vary each day.
What particular challenges do you regularly encounter?
A challenge I regularly encounter within my role is ensuring that the clients are the centre of everything we do. I always want to ensure that the client is happy with their service and help them find the answer for their queries as quickly as possible.
Although, I’m sure everyone at TAP will agree that my biggest challenge so far has been organising a coach for one of our staff nights out. Let’s just say it was a very wobbly experience, but we got there, eventually!
What are some of the biggest challenges faced by your clients?
HMRCs hold time. This is why we are so keen to receive clients’ UTR numbers and codes as soon as they receive them, so they aren’t falling asleep listening to HMRC’s hold music whilst they’ve got businesses to run.
What is your favourite part of the job?
Definitely the people! But I also really love opening the post and organising the cupboards. I’m quite simple really.
What do you like most about working for The Accountancy Partnership?
I love how everyone bands together when someone is struggling. I’ve never worked in a place before where you are genuinely looked after.
What skills do you find most useful to do your job?
I’m very creative which gives me a great innovative approach. Thinking outside the box helps me to stay organised and keep on top of my workload as much as possible.
Where’s your favourite place to visit on days off?
I don’t venture out much on my days off, you can usually find me doing some new wild art hobby. I’ve taken a huge interest in nail art at the moment, so I’m sure my days off will be taken up with that soon.
Tell us your proudest achievement
My proudest achievement has been my university experience. I have gained a Fine Art degree, a teaching qualification and Art Practice Masters. I also received a Student of the Year award whilst completing my teaching qualification, although I have no idea how.
How would your colleagues describe you?
I’ve been dreading this question because I get told on a daily basis how weird I am. The comments I get from the Admin girls often are that I’m the ‘Rebel of the Office’, Feeder/Willy Wonka because I’m always handing out chocolate, and incredibly unfiltered. But I’m sure they all love me really.
What are you reading/binge watching at the moment?
I’ve just finished reading Miss Peregrine’s Home for Peculiar Children, and it’s Spooky Season so I’m watching everything Tim Burton!
Who do you admire, and why?
I really admire my Mum and how she has the biggest passion for care work that I’ve ever seen. I’m pretty sure she loves her residents more than me, it’s actually quite sweet. I can’t comment on whether or not she did a good job raising me as a single mum because I’ve turned out really odd haha.
What question would you really like to answer, and what’s the answer?!
Do you think it is acceptable to say whatever comes to mind IMMEDIATELY? (Asking for a friend…)