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Natasha Kenyon tells us more about her role as a Payroll Clerk here at The Accountancy Partnership.

Give an overview of the duties, functions, and responsibilities of your job.

I provide administrative support to the payroll clerks, and help ensure that setting up payroll is a smooth process by working with clients to get the necessary information.

My role includes submitting RTIs for our clients, so their submissions are made on time, and they receive their payslips by pay day, as well as submitting pension uploads on NEST. I also check the weekly tax code notices to make sure our clients are always paying the correct amount of income tax!

What is a typical working day like for you?

A typical working day usually involves a steady stream of emails that I like to get started on first thing when I come in. From there, I will usually register some clients for PAYE if they have requested it, as well as send out any additional emails for further information so we can set your payroll up.

Of an afternoon, I’ll submit RTIs and send out payslips for our clients, before moving onto the NEST uploads, as well as sending out any initial contact emails to new clients who have requested the payroll service.

What particular challenges do you regularly encounter?

A lot of clients are unaware of the auto enrolment responsibilities that they will have if they have employees on their payroll. I am always happy to help them understand their obligations and how we are able to lessen the burden by managing the pension scheme for them.

What are some of the biggest challenges faced by your clients?

With remote working becoming more common over the past few years, some clients are facing the challenge of how to pay their employees who are having to work from outside the UK, and how that pay will be taxed.

Whilst we aren’t able to give all the answers – we can only advise on UK payrolls and how salaries will be taxed in the UK – we are able to help our clients as much as we can to ensure that they can continue paying employees who are working abroad.

How are you able to use your skills to solve problems for them?

I like to think that I write in a way that is accessible for all our clients, regardless of how much experience they have running a payroll for your company. It’s important to make sure that our clients are on the same page as us when we are running their payroll.

What is your favourite part of the job?

I like the variation of activities and feeling like I’m always learning something new.

What do you like most about working for The Accountancy Partnership?

I love that our hard work is acknowledged, both by management and by our clients, on a regular basis.

What skills do you find most useful to do your job?

I have a great deal of patience and understanding, which I find helpful in getting clients to understand the payroll processes.

Where’s your favourite place to visit on days off?

I’d go to Alton Towers every weekend if I could!

Tell us about your proudest achievement.

I struggled immensely with my health during university, and it made me feel like my only option was giving up, but I persevered and ended up doing far better than I expected. I earned a First-Class award for my dissertation and walked away with a 2:1 grade overall.

How would your colleagues describe you?

Quiet, nice, and I’d apparently make a great therapist!

What are you reading/binge watching at the moment?

I’m currently between obsessions TV series, so any recommendations are welcome! I’ve just finished the Peacemaker series and I loved it!

Who do you admire, and why?

My mum, she worked her way up from a cleaner in a care home to getting her degree in nursing at the age of 50. 14 years on and she’s still working hard as a nurse so she can spoil her kids, grandkids, and great grandkids.

What question would you really like to answer, and what’s the answer?!

If you could be anywhere in the world, where would you like to be? You can ask me this at any given moment and my answer will be Disney World!


Find out more about the services we offer by hitting the live chat button, or get an instant quote online. Interested in joining the team? Check out our recruitment page!

About The Author

Elizabeth Hughes

A content writer specialising in business, finance, software, and beyond. I'm a wordsmith with a penchant for puns and making complex subjects accessible. Learn more about Elizabeth.

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