This month we spoke to Hannah about her role as Admin Junior at The Accountancy Partnership!
Hey Hannah, what is your job title?
Hey – I’m an Admin Junior.
Give an overview of your duties, functions and responsibilities of your job.
Answer client queries over the phone or via email, process authorisation codes and data on the system, process post we receive for the accounts or on the client’s behalf, contacting HMRC and previous accountants.
What is a typical working day like for you?
A lot of scanning post, answering calls, and discussing client queries with colleagues to find the best solution.
What particular challenges do you regularly encounter?
Being able to multitask is a big part of my role. Answering calls whilst completing other tasks efficiently and not losing track.
What are some of the biggest challenges faced by your clients?
The main query from clients I deal with comes from the number of codes and reference numbers we request during the onboarding process.
How are you able to use your skills to solve problems for them?
Clear communication skills that I have developed help me to advise the clients through the onboarding process. I can explain to them each piece of information we require and what this is used for.
What is your favourite part of the job?
Catching up with my colleagues and the new challenges each day brings, I feel like I learn something new every day.
What do you like most about working at The Accountancy Partnership?
I like feeling like part of a team. Everyone is always there to support each other.
What skills do you find most useful to do your job?
Being able to multitask is the main skill I use every day. Keeping track of where I am with a variety of different tasks is the key to making sure I keep on top of everything.
Where’s your favourite place to visit on days off?
My parents’ house back home in the Yorkshire Dales. Having moved away for university, I don’t get to see them as much as I would like, and I love the nature that is in the surrounding areas.
Tell us about your proudest achievement?
My proudest achievement is the photography work I made for the exhibition at the end of my degree.
How would your colleagues describe you?
Patient, helpful and polite.
What are you reading/binge watching at the moment?
I have just finished the Formula 1: Drive to Survive series on Netflix.
Who do you admire, and why?
My Dad, he has always done everything he can to support me and my mum and never asked for anything in return.
What question would you really like to answer, and what’s the answer?!
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About The Author
A creative content writer specialising across business, finance and software topics. I have a love for all things writing, and creating engaging, easy to understand content that helps everyday people! Learn more about Rachael.