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This month we spoke to Jessica Taylor, Client Experience Liaison at The Accountancy Partnership!
Resolving any concerns or complaints our clients have, improve communication, replying to reviews and feedback forms.
Firstly, I like to make sure all of the office dogs have been given a treat. I will then work on any open complaints by working with the different departments, any calls that I may have booked in with a client, and responding to our reviews.
Miscommunication.
Being unsure what information is needed and when, and where to find it!
I have good listening skills, I am a positive person and I like to make sure our clients have the best experience possible.
Working with wonderful people. Problem solving and always learning new things.
Our work Family (including all of our office dogs).
Being patient and listening.
The woods or the beach with Dolly (my border collie)
Becoming (the best) auntie to my amazing nieces and nephews. Also the day I brought my gorgeous dog to her forever home.
Clumsy.
Criminal Minds.
My mum. She was so hard working, strong and inspiring.
Should your dog be allowed in the bed? Absolutely, Dolly has her own pillow.
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