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We talk to Jessica Jackson about her role as a Client Experience Manager here at The Accountancy Partnership.
Communicating with with our clients to offer support, reassurance, and guidance.
My main function is to reach out to clients, and chat about any concerns they might have. This allows me to share positive feedback, which is great for the team to hear, but also pass on any feedback which will help us to make sure we’re always as supportive and effective as we can be.
COVID has been a tough time for everyone, especially the impact on some of our clients.
I would say that I am able to cater to all our clients’ needs, offering support and guidance alongside the other departments at TAP. Sometimes just a friendly voice and chat can make all the difference to someone’s day.
Reaching out to our clients over the phone.
Everybody is friendly, supportive and there is real team spirit with everyone who works at TAP.
I would say my telephone manner, being able to listen, and being patient and understanding.
Anywhere outside! I love fresh air and exercise – and maybe a cheeky trip to the pub. It’s all about task and reward!
My children.
Friendly, caring and maybe a bit ditzy.
Peaky Blinders and Trigger Point.
My Grandma – she is one tough lady and always has a smile on her face no matter what.
Veggie, or vegan? Whatever is best for you, your body, and your health.
Find out more about the services we offer by hitting the live chat button, or get an instant quote online. Interested in joining the team? Check out our recruitment page!
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