We talk to Jessica Jackson about her role as a Client Experience Manager here at The Accountancy Partnership.
Give an overview of the duties, functions and responsibilities of your job.
Communicating with with our clients to offer support, reassurance, and guidance.
What is a typical working day like for you?
My main function is to reach out to clients, and chat about any concerns they might have. This allows me to share positive feedback, which is great for the team to hear, but also pass on any feedback which will help us to make sure we’re always as supportive and effective as we can be.
What are some of the biggest challenges faced by your clients?
COVID has been a tough time for everyone, especially the impact on some of our clients.
How are you able to use your skills to solve problems for them?
I would say that I am able to cater to all our clients’ needs, offering support and guidance alongside the other departments at TAP. Sometimes just a friendly voice and chat can make all the difference to someone’s day.
What is your favourite part of the job?
Reaching out to our clients over the phone.
What do you like most about working for The Accountancy Partnership?
Everybody is friendly, supportive and there is real team spirit with everyone who works at TAP.
What skills do you find most useful to do your job?
I would say my telephone manner, being able to listen, and being patient and understanding.
Where’s your favourite place to visit on days off?
Anywhere outside! I love fresh air and exercise – and maybe a cheeky trip to the pub. It’s all about task and reward!
Tell us about your proudest achievement.
How would your colleagues describe you?
Friendly, caring and maybe a bit ditzy.
What are you reading/binge watching at the moment?
Peaky Blinders and Trigger Point.
Who do you admire, and why?
My Grandma – she is one tough lady and always has a smile on her face no matter what.
What question would you really like to answer, and what’s the answer?!
Veggie, or vegan? Whatever is best for you, your body, and your health.