Starting a new business? Get 40% off our accountancy services for 3 months! 😎

x

We talk to Jessica Jackson about her role as a Client Experience Manager here at The Accountancy Partnership.

Give an overview of the duties, functions and responsibilities of your job.

Communicating with with our clients to offer support, reassurance, and guidance.

What is a typical working day like for you?

My main function is to reach out to clients, and chat about any concerns they might have. This allows me to share positive feedback, which is great for the team to hear, but also pass on any feedback which will help us to make sure we’re always as supportive and effective as we can be.

What are some of the biggest challenges faced by your clients?

COVID has been a tough time for everyone, especially the impact on some of our clients.

How are you able to use your skills to solve problems for them?

I would say that I am able to cater to all our clients’ needs, offering support and guidance alongside the other departments at TAP. Sometimes just a friendly voice and chat can make all the difference to someone’s day.

What is your favourite part of the job?

Reaching out to our clients over the phone.

What do you like most about working for The Accountancy Partnership?

Everybody is friendly, supportive and there is real team spirit with everyone who works at TAP.

What skills do you find most useful to do your job?

I would say my telephone manner, being able to listen, and being patient and understanding.

Where’s your favourite place to visit on days off?

Anywhere outside! I love fresh air and exercise – and maybe a cheeky trip to the pub. It’s all about task and reward!

Tell us about your proudest achievement.

My children.

How would your colleagues describe you?

Friendly, caring and maybe a bit ditzy.

What are you reading/binge watching at the moment?

Peaky Blinders and Trigger Point.

Who do you admire, and why?

My Grandma – she is one tough lady and always has a smile on her face no matter what.

What question would you really like to answer, and what’s the answer?!

Veggie, or vegan? Whatever is best for you, your body, and your health.

 

Find out more about the services we offer by hitting the live chat button, or get an instant quote online. Interested in joining the team? Check out our recruitment page!

About The Author

Elizabeth Hughes

A content writer specialising in business, finance, software, and beyond. I'm a wordsmith with a penchant for puns and making complex subjects accessible. Learn more about Elizabeth.

More posts by this author
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments

Read more posts...

February 2024 Client of the Month: CHERESHNIVSKA

This month we spoke to Iryna, CEO and Founder of CHERESHNIVSKA!  CHERESHNIVSKA | Instagram | Facebook Hey Iryna! Tell us about your business CHERESHNIVSKA…

Read More

Will my Business Get Tax Relief if I Donate to Charity?

It’s great if your business is in a financial position to donate to charity – particularly if you have a few in…

Read More

What is a Non-Established Taxable Person for VAT?

There are special VAT rules in place for online sellers who are classed as non-established taxable persons (NETPs), and use an online…

Read More
Back to Blog...

Confirm Transactions

The number of monthly transactions you have entered based on your turnover seem high. A transaction is one bookkeeping entry such as a sale, purchase, payment or receipt. Are you sure this is correct?

Yes, submit my quote
No, let me change it

Please contact our sales team if you’re unsure

VAT Returns

It is unlikely you will need this service, unless you are voluntarily registered for VAT.

Are you sure this is correct?

Yes, the business is VAT registered
No, let me change it

Call us on 020 3355 4047 if you’re not sure.

Bookkeeping

You will receive our bookkeeping software Pandle for free, as part of your package.

You can use this to complete your own bookkeeping, or we can provide a quote to complete your bookkeeping for you.

Please select and option below:

I will do my own bookkeeping
I want you to do my bookkeeping

Call us on 020 3355 4047 if you’re not sure.