Customers nowadays demand faster responses to their product queries, putting additional pressure on your support staff. Increasing human resources can be expensive, and take time to train.
With Converso, businesses can now harness the power of AI Assistants, powered by ChatGPT, to respond to support and sales questions rapidly, 24/7, improving service levels for customers, whilst reducing the time and stress for agents. In addition, AI Assistants can be deployed on your website, on WhatsApp, or via SMS.
As the AI assistant is trained on your company-specific data, they provide accurate answers and reflect the unique tone of your business, significantly reducing customer service workloads. A shared team inbox allows visibility of all AI chats, which can also be escalated to a human agent when it’s a more complex enquiry.
What drove you to start your business?
We were previously providing messaging services for businesses as a more informal and quicker way to connect with customers.
Now with the advent of generative AI, with products such as ChatGPT, chat as an interface has become a very powerful and effective way to engage with customers.
We’ve therefore pivoted our business to focus on making it easy for businesses to use AI to improve their customer support and lead generation.
What particular challenges did you have to overcome in setting up your business, and since then?
Software development is always more complex and takes longer than you originally think! It’s difficult to keep it as a simple minimum viable product.
Why did you choose The Accountancy Partnership?
Efficient service at a competitive price.
Have we helped you overcome any challenges, and if so, how?
Getting regular VAT submissions done on time.
What do you have planned for your business in future?
We’re adding the ability for business owners and finance directors to upload their receipts and invoices in an AI managed chat so they can be uploaded to accounting packages, and automate actions such as payments, report generation and tax returns.
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About The Author
A creative content writer specialising across business, finance and software topics. I have a love for all things writing, and creating engaging, easy to understand content that helps everyday people! Learn more about Rachael.