Give an overview of the duties, functions and responsibilities of your job.

Answering calls, processing codes and AMLs, sorting post, verifying IDs with Companies House, chasing outstanding invoices and calling clients for onboarding calls.

What is a typical working day like for you?

Answering emails and phone calls, alongside general admin tasks.

What particular challenges do you regularly encounter?

Managing workload can be tricky when also answering calls/emails.

What are some of the biggest challenges faced by your clients?

Some clients find the accounting process tricky at first, so we need to ensure clear communication to best guide them through the process.

How are you able to use your skills to solve problems for them?

I try to use communication and organisation skills to help guide clients through what we need, while also being approachable and patient to make the process stress free.

What is your favourite part of the job?

My colleagues, they are all friendly and supportive.

What do you like most about working for The Accountancy Partnership?

I enjoy meeting new people and the lunches.

What skills do you find most useful to do your job?

The role has improved my communication skills.

Where’s your favourite place to visit on days off?

Anywhere in Wales for pretty walks.

Tell us about your proudest achievement.

Getting on the property ladder!

How would your colleagues describe you?

Having a funny accent.

What are you reading/binge watching at the moment?

I am currently reading the secret history by Donna Tartt.

Who do you admire, and why?

My mum and dad, they take care of everyone.

 
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