What is your job title?

Accounts Junior.

Give an overview of the duties, functions and responsibilities of your job.

My usual duties consist of various bookkeeping tasks, preparing and filing VAT returns, preparing end of year annual accounts for sole traders and dormant/non-trading limited companies, preparing and filing Self Assessment tax returns, liaising with HMRC on behalf of clients, responding to client queries and providing support for Pandle, all while maintaining high customer service standards.

What is a typical working day like for you?

My day always begins with a strong coffee while responding to emails. My day-to-day tasks include sending out Pandle reviews, speaking with HMRC, speaking with Clients, answering Pandle support calls, bookkeeping, sole trader accounts, preparing and filing both VAT returns and Self Assessment tax returns.

What particular challenges do you regularly encounter?

I would say the biggest challenge is managing a variety of tasks whilst prioritising the most urgent ones, but still ensuring that all tasks are completed in a timely manner. Luckily, I enjoy multi-tasking!

What are some of the biggest challenges faced by your clients?

Finding the time to keep precise records whilst running a business day-to-day can be very difficult and so I would say this is the biggest struggle. Some people find this very overwhelming, especially if everything is left until the end of the period.

How are you able to use your skills to solve problems for them?

Having managed day-to-day business operations previously, I understand that sometimes you have to get creative with solutions to problems. Each situation is different and will require a tailored approach to ensure the issue is resolved.

What is your favourite part of the job?

I enjoy applying both my problem solving and customer service skills and so I enjoy helping clients figure out what could have gone wrong in their accounts and helping them find a simple solution to the problem. Not only is it rewarding to solve the problem, but also to know that you have lightened someone’s stress levels is a great feeling.

What do you like most about working for The Accountancy Partnership?

The culture that the company has cultivated over the last decade is unmatched, the team is supportive, friendly, dedicated and extremely knowledgeable, making it an environment in which you can thrive!

What skills do you find most useful to do your job?

Of course, having strong numerical and problem solving skills are vital, however, I would say it is my communication skills that have served me best in this role. Not only when working with clients, but also when consulting with colleagues.

Who do you admire, and why?

Women, just in general.

 
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