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Rebecca Mercer tells us more about her role as a Payroll Clerk here at The Accountancy Partnership.
Providing an excellent service to all my clients! I ensure all payrolls, CIS and pensions are dealt with accurately, as well as responding to my clients in a timely manner with thorough detailed information, and meeting all deadlines.
My days always have a busy start, responding to client’s emails. Throughout the day I have multiple tasks to complete, from payrolls and CIS returns, through to pensions. I like to organise my work and complete every task thoroughly. I complete checks daily to ensure I am on top of my workload.
We have a lot of queries we rely on HMRC for, such as specified charges, or where HMRC hold data which does not match up with the data we hold. These can take a long period of time to rectify.
Ensuring payroll is setup in time for their pay date. We could be waiting on previous accountants’ information, HMRC payroll reference numbers, employee details etc. before we can process their payroll.
Having 6 years payroll experience I’ve come across a lot of problems, so I have lots of experience to help clients deal with most issues that arise. These skills mean I can help clients thoroughly understand the process of payroll and the timescales involved. It’s reassuring for clients knowing that we can help.
I have always enjoyed talking directly with clients and helping them understand the process. Building a client relationship and starting to know them on an individual basis is a lovley part of my job.
The friendly atmosphere when I arrive at work. Everyone is so friendly and easy to talk to. Our payroll team are more than just colleagues, I would class them as friends too.
I am a very empathetic person and can really understand clients worries and issues, and reassure them they are in good hands. Building client relationships is important to me, and it helps clients feel comfortable discussing their queries, and know I am always here to help, no matter the question or situation.
I like to take our son to the park or woods, and explore everywhere. There is no better feeling than seeing a smile on his face having a lovely time.
Giving birth to my beautiful boy.
Polite, friendly, hardworking, just a nice person.
I like to watch YouTube regularly. I am currently watching Lydia Elise Millen and Gemma Louise Miles
I have always admired my Nan. She would do anything for anyone no matter what time of the day. She is always there for us no matter what and would never let any of her grandchildren down.
Should mayonnaise be eaten with most meals? I absolutely love mayonnaise and have it with most things. My answer is yes.
Find out more about the services that Rebecca and the team provide. Just hit the live chat button, or get an instant online quote.
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