We talk to Holly about her role as an Admin Assistant here at The Accountancy Partnership.
Give an overview of the duties, functions, and responsibilities of your job.
In admin we are the first point of contact for new clients, taking care of phone calls, adding new registrations onto our systems, entering forms, and helping out with general queries.
What is a typical working day like for you?
I like to stick to a routine of registration forms and welcome emails, then after my lunch I usually get any checks done for that week.
What particular challenges do you regularly encounter?
All queries are different so this can vary. The main challenge is keeping on top of everything – we always want to make sure we respond to clients within a 24-hour period.
What are some of the biggest challenges faced by your clients?
The biggest problem clients have is getting started with registering new businesses and understanding what services they require. We are here to help with this and can always offer advice.
How are you able to use your skills to solve problems for them?
I work quite quickly so I find this helps keep on top of general daily queries.
What is your favourite part of the job?
TAP is really generous to the staff! We have quarterly events planned, and weekly lunches and smoothies for us. Also, my team always keep us entertained throughout the day with their humour and pointless debates!
What do you like most about working for The Accountancy Partnership?
The staff here are lovely, everyone gets on really well.
What skills do you find most useful to do your job?
Managing a fast-paced workload is always helpful.
Where’s your favourite place to visit on days off?
I find it impossible to say no to food, so you will usually find me eating out, or walking my dog, Miss Tilly Mint with my friends or family.
Tell us about your proudest achievement.
Buying my house, nearly there. It’s a long stressful process but worth it in the end.
How would your colleagues describe you?
Energetic! I am always pulled for not being able to stay still long enough.
What are you reading/binge watching at the moment?
I love rewatching easy series. At the moment I am watching The Office (has to be the American one). I do love Friends though, always will, and I couldn’t even tell you how many times I have watched it!!
Who do you admire, and why?
My older sister, I have always looked up to her! She is my biggest support through life and never complains about anything.
What question would you really like to answer, and what’s the answer?!