This month we spoke to Bianca Langridge, Payroll Admin Assistant at The Accountancy Partnership!
Give an overview of the duties, functions and responsibilities of your job.
Speaking with clients via phone and email
Running monthly and weekly payrolls
Dealing with HMRC
Submitting monthly pensions
New client setups
What is a typical working day like for you?
A typical day for me would be administrative duties in the mornings, including emails and any calls to HMRC, allowing me to do my monthly/weekly payrolls in the afternoons. I am also starting more Junior Clerk training that includes new client setup, cessations, non-batch payrolls, etc.
What particular challenges do you regularly encounter?
Organisation and time management are key, because we work with such a large and diverse number of clients, each with their own deadlines and expectations. It’s vital to keep on top of this so planning ahead and keeping organised is essential.
What are some of the biggest challenges faced by your clients?
A lot of the clients are new and need support and guidance at the beginning of setting their payroll up. I try to ensure everything goes smoothly and they understand how it works.
How are you able to use your skills to solve problems for them?
With the knowledge I have obtained during my training, I am able to problem solve to the best of my ability. However, completing my CIPP (Chartered Institute of Payroll Professionals) qualification in the coming months, will enable me to get all the information needed to support our clients in all areas and join the team ensuring their payrolls are operated correctly.
What is your favourite part of the job?
Each day is different, I am constantly learning new things! We have a really supportive team in Payroll and are always helping each other out.
What do you like most about working for The Accountancy Partnership?
Dogs in the office, it brings a happier workplace!
Where’s your favourite place to visit on days off?
Definitely shopping centres, it’s a bit of an obsession…
How would your colleagues describe you?
A lovable and bubbly ray of sunshine…
What are you reading/binge watching at the moment?
Once Upon a Time, ABSOLUTELY LOVING IT!
Who do you admire, and why?
My daughter, Evangeline, she truly is such a special little girl who I completely adore beyond believe. I would not be the person I am today without her!
What question would you really like to answer, and what’s the answer?!