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A report titled ‘CCH: What SMEs expect from their accountants’ has revealed that 38 percent of Small and Medium Enterprises in the UK expect their accountant to process their documents online within the next two years. The report commissioned by CCH reveals the results of a survey which questioned 386 people who visited the businessZONE website.

The report also reveals that 73 percent of businesses want to send at least 50 percent of their documentation to their accountant online. A large number of SMEs deal with business transactions online, including sales, marketing, purchasing and recruitment. As other activities are dealt with online, including banking, insurance and HMRC, accounting is expected to follow suit. Banking remains the most popular online transaction, with 60 percent banking online at least occasionally.

The head of CCH software, Simon Crompton said:

“As the appetite for- and use of- online systems grows, particularly among a younger generation of entrepreneurs, SMEs are emerging as the driving force in the adoption of new technology. Accountants need to ask themselves-and their clients- where their own clients stand on this issue.”

Crompton goes on to point out that the majority of SMEs will want to deal with accounting online in the near future, with only a small number happy to retain traditional services. The survey shows that accountants are responding to clients, with 44 percent of businesses saying they have access to a minimum of one service online. Other businesses expect their accountant to offer online services within two years. A third of businesses cited ‘integration with my accountant’s system’ as a main advantage.

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