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Sending invoices to your clients is a core part of running a small business or freelancing, especially if you want to get paid!

Unfortunately, it’s quite easy to make mistakes when creating and sending invoices, especially in large volumes. Our team of online accountants and bookkeepers share the invoicing mistakes that crop up on a regular basis, and what to do to avoid them.

Forgetting to include a due date

As well as remembering to include an invoice date, don’t forget to include a due date for payment.

Without a confirmed payment deadline, some clients may take their time paying. At the very least, your invoice should include payment terms such as the standard ‘payment due within 30 days’.

Ideally your invoice will include a specific due date for payment, though. Doing this gives your customers a greater sense of urgency, and also helps if you need to chase them up. Which bring us rather neatly to our next point.

Not chasing up invoice payments

Some customers will be more than happy to forget about an invoice payment if it seems that you have. Follow up! Send payment reminders to clients about their unpaid bills as the payment deadline approaches. You could even set up automated reminders to chase up late payments, if you’re using bookkeeping software.

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Making it difficult for customers to pay

Only having one method available for customers to make payments can certainly slow down the invoice and credit control process. Make it as convenient as possible for clients to pay, with multiple payment methods to choose from. It will motivate them to get the money over sooner.

We should add that forgetting to include your payment details is a huge obstacle to receiving payment. It happens, so don’t forget to put them on there!

Not sending professional looking invoices

Keep your invoices free of unnecessary details and clutter, so clients can get straight to the essential information. It also helps you appear more legitimate an operation, which will reassure customers.

Have someone give your invoice template a good look over to check for errors or spelling mistakes, as well as for anything that’s missing.

Learn more about our online accounting services, and how our teams can support your business.

About The Author

Elizabeth Hughes

A content writer specialising in business, finance, software, and beyond. I'm a wordsmith with a penchant for puns and making complex subjects accessible. Learn more about Elizabeth.

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