According to Deloitte Management Consultancy, it is essential that the government reduces face to face contact and telephone services for the public, with greater reliance being placed on the use of digital media. A study carried out by Deloitte suggested that digital services were only used as an extra service rather than replacing traditional methods such as phone calls and personal customer contact.
As traditional methods of contact are more costly, the use of digital media would increase cost efficiency. The public sector has already increased their digital services, most notably by HM Revenue & Customs and the DVLA. Francis Maude, cabinet office minister considers that all public services should be ‘digital by default’. According to the professional body for the public sector’s ICT Socitm, if services such as local government, health, education and social care are going to move towards greater reliance on digital services for the public, their websites have to be much improved in order to cope with the demand.
The public sector director at Deloitte, Joel Bellman stated that moving to digital channels will help prevent the more vulnerable citizens who need greater help, from being pushed aside by the people who can obtain services faster online. Member of Parliament Alun Michael agrees with the greater use of Internet based services, but expresses concern for the individuals who aren’t able to access modern technology.
Use of the Internet for services will always result in greater cost efficiency, which is why online accountants are able to offer the same service online at a much lower cost. A low cost accountants can provide a much faster and efficient service online, saving you time and money.
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