According to new research from memory and storage experts, Crucial, Brits are taking an average of 17 minutes a day to help less tech-savvy colleagues out with computer problems.
They surveyed 2,000 British office workers who said that on average four colleagues at their office were less tech-savvy than them. They say that these colleagues tend to encounter more IT problems at the office which 62% of those surveyed said ends up distracting them.
23% of Brits admitted that they felt like one of the less tech savvy colleagues. A third of them said that they weren’t worried about this due to having skills in other areas to make up for it.
The survey also found that there were differences between cities. London and Edinburgh were top of the list of people more generous with their time. They spent an average of 17 minutes a day. Workers in Birmingham and Liverpool spend an average of 15 minutes a day and in Plymouth it was only 9 minutes.
The main problems that people seem to have is that their PC or other programmes are running slowly or freezing, 46% said this. 38% said PCs or programmes crashing, 24% said poor internet connection and 23% said losing saved work were their main issues.
Workers said that their two top common fixes to problems were phoning IT support (32%) and switching their PCs off (28%).
34% said that they tried to fix their own tech problems but almost always ended up phoning for IT support. 26% said that they knew someone else would fix their problem for them anyway.
The impact of computer issues
Computer issues teamed up with people who aren’t very tech savvy can have an effect on many offices. It can slow production down, lead to disruptions and frustration from workers.
Jonathan Weech from Crucial said: “Slow technology not only wastes time and money but it can be incredibly frustrating. In fact, recent Crucial research found that one in five Brits has a temper tantrum once a week due to slow technology. PCs running slowly, programmes crashing and screens freezing are all avoidable problems.
Weech highlighted that one of the solutions was to upgrade your computer systems to avoid lagging computers and programmes that can put a halt to your overall productivity. “Dealing with slow computers and hapless colleagues can be excruciating. But there is hope – a memory and SSD upgrade can be one of the best ways to solve this problem. You can get a lot of the time back that you spend waiting and helping others, and alleviate the stress that comes with it. Massive changes don’t need to happen to improve your computer, and a memory and SSD upgrade delivers small, sustainable changes that deliver immediate and lasting results.”
Another solution would be to educate your workforce on common computer problems and how to troubleshoot them effectively and quickly. This would then lead to fewer distractions and less time lost in trying to get your computer fixed by someone else.
Have you come across computer problems in your office? Are your workers equipped to deal with them? Let us know your thoughts.
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An experienced business and finance writer, sometimes moonlighting as a fiction writer and blogger.