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Right, crisis has hit. Your blood pressure is through the roof, and you’ve no idea how to tell the team. Take ten deep breaths and keep reading because we’re here to guide you in the right direction.

1. Get your own emotions under control first and foremost

If you want your staff to stay calm, you’re going to have to approach them in a cool, collected manner yourself. So, when crisis hits and chaos ensues, take some time to yourself to collect your emotions and deal with them accordingly in order to address your workforce in an appropriate way.

If you run at them like a bull in a china shop, it’s going to do nothing but alarm them and set the wheels in motion for scaremongering.

2. Be forthcoming with details and information…

Once you have got your own emotions in check and you feel you are able to address your staff in a rational manner, it’s essential that you deliver information comprehensively. Make things as clear and easy to digest as possible because nothing breeds panic quite like rumours and confusion.

3. …but check your facts are right first

It is paramount to keep staff in the loop with any crisis situation but before you do, make sure what you’re about to tell them is correct. You don’t want to deliver false information which could potentially and unnecessarily pour fuel on the fire. Check, double check and triple check before passing on any details.

4. Try and stay positive even when that seems impossible

As a business owner, you need to be a source of reliable support and strength. So, even when you’re struggling to see the light at the end of the tunnel yourself, it’s vital that you try and find something positive to steer attention toward.

5. Avoid making any knee jerk reactions

In times of crisis, premature reactions can be extremely damaging. Natural instinct forces our bodies into fight or flight mode, which is what forces an irrational knee jerk reaction. Before making any decisions, think it through, talk it over and make sure you’ve explored all other options first.

6. Seek the advice of a professional

As the saying goes, some things really are best left to the professionals and sometimes, the only person who can help resolve a situation is one who is qualified in the field. Don’t be scared to reach out to an expert if you feel out of your depth.

7. Try to view the situation from their perspective

Looking at a situation through the eyes of somebody else is one of the most effective ways to know how to keep them calm. See it from their point of view and think about how you would want to be treated if you were in their shoes. It will also help you to anticipate questions that might not have been your own first thoughts.

Oh, and cut them a little extra slack. Crisis isn’t fun for anybody involved so try not to come down too hard on staff who might be struggling with the situation too.

8. Don’t procrastinate – take action

Digesting news and being given information about a crisis situation is one thing but if staff can’t see you trying to do something about it, that’s when hysteria can really take hold. Don’t waste time in working on a solution but don’t forget to analyse your options thoroughly every step of the way.

If you want to make sure your accounting, bookkeeping and return deadlines never become a panic stations scenario, get in touch with our friendly team of experts. Drop us a line on 020 3355 4047 or send an email straight to

About The Author

Stephanie Whalley

Serial snacker, compulsive cocktail sipper and full time wordsmith with a penchant for alliteration, all things marketing and pineapple on pizza.

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