Starting a new business? Get 40% off our accountancy services for 3 months! 😀

x

Following a report from the Treasury Select Committee that outlines a number of problems resulting in poor service for 2010, the tax chiefs at HM Revenue & Customs have issued an apology to taxpayers. The report has outlined problems for taxpayers trying to contact HMRC by telephone and post, with delays receiving a response and calls not being answered.

The chairman of HMRC, Mike Clasper has admitted that 2010 was a poor year, with the department being “overwhelmed”. He did promise that improvements have been put in place to ensure a better 2011. During an interview with Radio 5 Live he said:

“We are not happy with our performance in 2010. It simply wasn’t good enough on post and telephone and I’d like to take the opportunity to apologise to the people who had to take a long time to get through, or we didn’t get back to them quick enough with the post.”

However, during an interview with BBC Radio 4, a member of the Treasury Select Committee, George Mudie said:

“With the cuts of staff that are imminent and have been going on for five years we are hard pushed to see how they can improve this. Because of the cuts and rationalisation they have closed over 200 offices. That’s cut down on the face-to-face contact taxpayers can have with the department.”

The report has concluded that HMRC provided a dissatisfactory service to the public and tax professionals. Recommendations include improving the phone service, look to provide alternatives for the 0845 telephone numbers and to outline minimum standards for dealing with post “in a timely and accurate fashion”.

About The Author

Gary Fields

Content Writer working alongside our expert accountants to bring you the latest Tax and Accounting news.

More posts by this author
guest
0 Comments
Inline Feedbacks
View all comments

Read more posts...

Umbrella Companies for Self-Employed Contractors

When you set up in business as a contractor you might either work as a sole trader or as a limited company….

Read More

Get Ready for Small Business Saturday UK 2022

Small Business Saturday started in the US in 2010, on the first Saturday following Thanksgiving. It aims to encourage shoppers to consider…

Read More

Architects and Tax

Architecture is a highly diverse sector when it comes to tax. It’s partly down to the type of businesses that carry out…

Read More
Back to Blog...

Confirm Transactions

The number of monthly transactions you have entered based on your turnover seem high. A transaction is one bookkeeping entry such as a sale, purchase, payment or receipt. Are you sure this is correct?

Yes, submit my quote
No, let me change it

Please contact our sales team if you’re unsure

VAT Returns

It is unlikely you will need this service, unless you are voluntarily registered for VAT.

Are you sure this is correct?

Yes, the business is VAT registered
No, let me change it

Call us on 020 3355 4047 if you’re not sure.

Bookkeeping

You only need this service if you want us to complete the bookkeeping on your behalf.

Would you prefer to complete your own bookkeeping?

Yes
No

Call us on 020 3355 4047 if you’re not sure.