HMRC have rolled out their new voice – recognition phone system, but not without technical issues. News reports are showing that already there have been a number of issues which has replaced the traditional ‘push button to proceed’ technique.
The report adds that although the system was thoroughly tested before being implemented and is working for the majority of the users, there have been a number of problems for people calling through to HMRC. The system now requires you to speak to an intelligent voice – recognition system with queries; it’s a technology that many will be familiar with, often used by large banks and organisations to handle heavy call flows.
Like with any new implemented system or pioneering technology there will be teething problems, hopefully the system will be running smoothly very soon.
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